Privacy Policy

Effective Date: 12/10/2024

Welcome to GHILLI®! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (https://ghilli.ae) and use our services.

1. Information We Collect

When you visit or make a purchase on our website, we may collect the following types of information:

a. Personal Information

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information (e.g., credit/debit card details, processed securely through our payment gateway)

b. Non-Personal Information

• IP address
• Browser type
• Device information
• Pages visited and time spent on the website

2. How We Use Your Information

We use the collected information to:

1. Process and fulfill your orders, including payments and deliveries.
2. Provide customer support and respond to inquiries.
3. Personalize your shopping experience.
4. Improve website performance and functionality.
5. Send you promotional emails and updates (if you opt-in).

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

1. Service Providers: Payment processors, delivery services, and IT support providers to ensure smooth operations.
2. Legal Authorities: If required by law or to protect the rights of GHILLI®.

4. Security of Your Data

We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Payment information is securely processed via trusted payment gateways, and we never store your full payment details.

5. Cookies and Tracking Technologies

Our website uses cookies to:

• Enhance site functionality.
• Analyze user behavior to improve our services.
• Remember your preferences for future visits.

You can manage your cookie preferences through your browser settings.

6. Your Rights

As a user, you have the right to:

• Access, update, or delete your personal data.
• Opt-out of marketing communications.
• Withdraw consent for data processing.

To exercise your rights, contact us at info@ghilli.ae

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: info@ghilli.ae
• Phone: +6046384022

Thank you for trusting GHILLI® for your honey-related products.