Effective Date: 12/10/2024
Welcome to GHILLI®! These Terms and Conditions govern your use of our website (https://ghilli.ae) and the purchase of our honey-related products. By accessing our site or placing an order, you agree to these terms.
1. General Information
- GHILLI® is a registered trademark, and our products are available exclusively through this website.
- By using this website, you confirm that you are at least 18 years old or have permission from a parent/guardian if under 18.
2. Products and Orders
a. Product Information
We strive to provide accurate product descriptions and images. However, slight variations in color, size, or appearance may occur.
b. Orders
- All orders are subject to availability and confirmation of payment.
- We reserve the right to cancel or refuse an order if:
- The product is unavailable.
- Payment authorization fails.
- Fraudulent or suspicious activity is detected.
c. Pricing and Payment
- Prices are listed in [currency, e.g., AED] and include applicable taxes.
- Payment methods include [credit/debit cards, PayPal, etc.]. Payments are securely processed through trusted gateways.
3. Shipping and Delivery
- We deliver to [list regions/countries]. Delivery timelines vary and are provided at checkout.
- Shipping costs are calculated based on the destination and order value.
- GHILLI® is not responsible for delays caused by couriers or customs processes.
4. Returns and Refunds
a. Return Policy
- Returns are accepted within [X days] of receiving the product, provided the item is unopened, unused, and in its original packaging.
- Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.
b. Refunds
- Refunds are processed within [X days] after the return is inspected.
- Refunds will be credited to the original payment method.
5. User Accounts
- Customers must register to place orders. You are responsible for maintaining the confidentiality of your login credentials.
- GHILLI® reserves the right to suspend or terminate accounts for suspicious or unauthorized activities.
6. Intellectual Property
All content on this website, including logos, images, text, and designs, is the property of GHILLI® and is protected by copyright and trademark laws. Unauthorized use is strictly prohibited.
7. Limitation of Liability
- GHILLI® is not liable for any indirect, incidental, or consequential damages arising from the use of this website or products.
- Our maximum liability is limited to the value of the purchased product.
8. Prohibited Activities
When using our website, you agree not to:
- Violate any laws or regulations.
- Interfere with the website’s security features.
- Engage in fraudulent or harmful activities.
9. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we handle your personal information.
10. Governing Law
These Terms and Conditions are governed by the laws of [jurisdiction, e.g., the United Arab Emirates]. Any disputes shall be resolved exclusively in the courts of [jurisdiction].
11. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. The updated version will be posted on this page with the revised effective date.
12. Contact Us
For questions or concerns regarding these Terms and Conditions, please contact us:
- Email: info@ghilli.ae
- Phone: +6046384022
Thank you for choosing GHILLI® for your honey-related needs.